1. Overview
- FitLantic Pro is an auto-renewing subscription, billed monthly or yearly through the Apple App Store or Google Play.
- Coach question packs were one-time, consumable in-app purchases. They are no longer sold, because coach questions now come with Pro; section 5 covers packs bought earlier.
- Because the stores process these payments, we cannot issue refunds directly or see your payment details. Apple and Google make refund decisions under their own policies.
2. How to cancel your subscription
You can cancel at any time. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
iPhone / iPad
- Open Settings and tap your name.
- Tap Subscriptions, then FitLantic.
- Tap Cancel Subscription and confirm.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments & subscriptions → Subscriptions.
- Select FitLantic, tap Cancel subscription and follow the prompts.
Deleting the app or your FitLantic account does not cancel your subscription. Please cancel through the store as well.
3. After you cancel
- You keep Pro benefits until the end of the billing period you have already paid for.
- After that, your account moves to the Free plan automatically. Your logs and history are kept.
- We do not give partial or pro-rated refunds for unused time in a billing period, except where required by law or store policy.
- You can resubscribe at any time.
4. Requesting a refund
Apple App Store
Visit reportaproblem.apple.com, sign in with your Apple ID, find the FitLantic purchase and choose Request a refund. Apple decides refund requests under its policies.
Google Play
Within 48 hours of purchase, you can request a refund on Google Play: open your order history, select the purchase and choose Request a refund. After 48 hours, contact us at support@fitlantic.app with your Google Play order number (it starts with "GPA."). We review each request fairly and may issue a refund through Google Play where appropriate, for example if you were charged by mistake or could not use the Services because of a technical fault on our side.
If a refund is granted, your Pro access or unused question pack is removed from your account.
5. Question packs
Question packs are no longer sold. For packs bought earlier: question packs were delivered to your account immediately and start being used once your daily coach allowance runs out. Packs that have been partly or fully used are generally not refundable. Unused packs may be refunded under the store policies described above. Packs do not expire while your account is active, but they are lost if you delete your account.
6. Billing issues
- Charged but Pro not active? In the app, open the upgrade screen and tap Restore purchases, making sure you are signed in to the same store account. If that doesn't work, email us your order number.
- Failed renewal: if a renewal payment fails, the store may retry it for a short grace period. If it still fails, your account moves to the Free plan.
- Unrecognised charge: check whether someone with access to your store account (for example through Family Sharing) made the purchase, then contact the store.
This policy does not affect any statutory rights you have under consumer protection law where you live. For the full subscription terms, see Terms of Service §7.
7. Contact
FitLantic
General support: support@fitlantic.app
Privacy requests: privacy@fitlantic.app
Grievance Officer: grievance@fitlantic.app